Frequently asked questions
Why do the invoices have different payment terms?
Most invoices are due the 15th of the following month, however; brokerage policies and audits have different payment terms and must be collected much sooner to meet the carrier's requirements. Each invoice will state the timeline it is due.
Can you send funds back to the insured directly?
No unfortuently we are only allowed to send funds to the agency and the finance company.
Can the insured pay on your epay site?
Where can I overnight a payment?
Lockbox Services 603816
1525 West W.T. Harris Blvd.-2C2
Charlotte, NC 28262
How much does it cost to pay with epay?
When do I get my commission checks?
I have a credit balance on my statement; what do I do?
A net credit statement amount does not mean everything on the statement will automatically be paid. Please email ARCLT@hullco.com to have your credits applied to other outstanding insureds.
I made a payment through epay but it is still on my statement, why?
If you have made a recent payment through our online payment system, it does take a few days to process. Although we can see that you have paid, it will not reflect payment on this statement until it is processed. If you have any questions about payment received, please do not hesitate to ask.
Is everything on my statement due on the 15th?
Although the statement states “due on 15th, there are various due dates for each invoice. Please refer to the due date on your invoice received with Binder. If payment is not received by that due date shown on the invoice, it is considered past due. We will not be held responsible for paying overnight charges to get a payment to the carrier because it was paid late by your agency.
How do I request a check for return premium or a credit on my statement?
Please use the link below to request any checks that you cannot take on your statement. Checks are only issued by request. You can also use the link to send funds directly to the finance company.
Who receives the return premium when a policy cancels for non-payment of premium to the finance company?
Direct Bill Renewal Process
The policyholder will be invoiced 45 days prior to expiration. This quote is for informational purposes only; do not bill or collect payment.
This renewal will be invoiced with 2 payments.
Please advise as soon as possible if changes are needed or if optional coverage is desired.
When is something pro-rata vs short-rate cancelled?
If a policy is cancelled by the company, the RP will be calculated on a pro-rata basis. If the insured requests cancellation, the RP will be calculated on a short-rate basis. Non-payment of premium is NOT considered the company's request.
Why did I get a DNOC for an account, I mailed the check to you.
I have questions about what to put for Named Insured.
The link below will give you additional information on what to consider for Named Insured.